- Total Post: 1686
- Jacked into The Matrix
That’s very old firmware (502). It may be easier to bundle up the add on and firmware and send it out as one package. It sounds like to me the upgrade happened quickly but the WDM server did not realise it and the device did not re-boot. This is why they were stuck on the upgrade screen.
I have seen this happen with older versions of the Rapport agent. Generally try and keep images uniform across platforms, also sometimes it may be required to push a new image to devices that have been upgraded with many configs in the past.