Reply To: I CANT ACCESS ADMINISTRATOR ACCOUNT AND IM STUCK

#9160
thinkthin
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Hi Anthony,

First try this. Power on the terminal while holding down the “G” Key, by default this will force the device to reset to factory defaults and you will have admin access again. It is possible to turn this option off so if it does not work then you will need to re-image.

To re-image follow the instructions that came with WSI, make sure you follow each step in order and remember to turn the firewall on the PC off before imaging.

You will only need to load the .bin that was in the PXE firmware download, the add-ons are included so don’t worry about them. This will reset the image to factory defaults for you,

Cheers,
-TT