Reply To: Mouse inresponsive

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We are seeing mouse clicking response at times delayed or having to click 2 or 3 times on T10’s with firmware v8.0.0.37. It does not happen every time, and is intermittent. Also as the mouse is moved over the edges of windows it seems a bit “fluttery” and jumpy on its presentation.

We see this on XenDesktop 5.6 and XenApp 6.5.

Overall the responsiveness of the Receiver is better than the previous firmware, but mouse issues that are starting to be reported by users are a growing concern.

We have not rolled out v8.0.0.37 as of yet, and have only been testing for a week or so on a select few.