Reply To: Installing networked printers on WES7 device

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My environment consists of a lot of C90LE7 (WES7) and some C90LE (Win XP) models. There are four servers total in our Remote Desktop Services (RDS) farm. One is for load-balancing, licensing, and session brokering. The other three are the servers that clients actually connect to. This environment is not part of my companies domain. It is on the same network and consists of five different groups (five different subnets). Wyse Device Manager 4.8.5 is running in this set-up as well.

I have been experiencing the same problem you have with certain users. They cannot connect to a networked printer. I’ve loaded the appropriate drivers to the print server, as our RDS grabs device drivers from the print server for the thin clients. Everyone should be able to print to any printer on the network. Like you, I can log onto the client with my administrator credentials and connect to and print to the exact printer the user is having problems with. When they log back on, they cannot print due to the thin client not being connected to the printer.

I have restarted a few resulting in them being able to connect to the problem printer. However, later, they cannot connect to the printer again.

This is very frustrating and inconvenient. It happens to random users, and random thin clients. Anyone’s input here will be helpful.