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Thanks for your help aLiE. Unfortunately, your suggestion did not make a difference. We are authenticating to the domain as the session is launched instead of having the device authenticate. We use an icon that is published to a generic This OS desktop with each Icon using it’s own settings to launch and ICA session. Users were picking up their active or disconnected sessions fine from one Citrix aplication server. When we load managed across 4 servers is when we started encountering the problem.