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I think so…
As far as I know the original call that I placed 4 months ago was never closed. I recieved an email from the tech just a couple days ago but he didn’t address the problem so I replied and I haven’t heard back from him since.
Wednesday I called support and sat on hold for a little over an hour before giving up and submitting my requests online. Again, I haven’t heard from anyone regarding that issue (RMA) either.
Which is why I came here…