Wyse USB Imaging Tool (Imaging Failed) Tagged: usb imaging tool This topic contains 6 replies, has 2 voices, and was last updated by ConfGen 5 months ago. Viewing 7 posts - 1 through 7 (of 7 total) Author Posts 15. March 2017 at 20:11 #44007 swilli30Participant Total Post: 7Newbie★ Hi All, I need some help! I have a Latitude 3460 WES7P which I am trying to capture an image of. I am using USB Imaging Tool 18.104.22.168 I have used the tool to configure a ScanDisk Ultra 32GB to PULL. When booting the laptop from the USB Key and confirming I want to the pull the image I get the following message; ERROR: Platform not supported or USB key not configured properly ERROR STAGE: Platform Validation REASON: Platform unsupported / not recognised SOLUTION: Reconfigure the USB key and try again I have tried with a number of different ScanDisk USB keys but I have the same results. Any help you can give would be greatly appreciated. Thanks Scott 16. March 2017 at 0:29 #44008 ConfGenKeymaster Total Post: 7526Jedi Master★★★★★★★ Have you configured the USB tool tonite 64Bit? CG 16. March 2017 at 21:00 #44026 swilli30Participant Total Post: 7Newbie★ Sorry for the delayed response. That is correct, I used the USB tool to configure the USB key for 64Bit. 17. March 2017 at 9:50 #44030 ConfGenKeymaster Total Post: 7526Jedi Master★★★★★★★ Could you try with Compressed Image Pull? CG 20. March 2017 at 16:28 #44058 swilli30Participant Total Post: 7Newbie★ I have tried with and without compression. I have also tried with and without BIOS. I have tried with several different USB keys. I have installed the USB Imaging Tool on a different workstation. I have to boot with UEFI (Legacy not does not work). Still the same problem. 20. March 2017 at 17:51 #44061 swilli30Participant Total Post: 7Newbie★ The System Partition is 120gb. Should this be smaller than 32gb? is this the problem? 22. March 2017 at 17:05 #44071 ConfGenKeymaster Total Post: 7526Jedi Master★★★★★★★ Do you have a 120GB SSD in the unit? USB Imager will always pull the whole flash size. CG Author Posts Viewing 7 posts - 1 through 7 (of 7 total) You must be logged in to reply to this topic.