21. April 2016 at 20:26 #42713
We have close to 1700 Wyse P25 zero clients in our environment, we have an issue with the devices resetting back to factory defaults automatically and the profile has to be re-pushed.
This happens once of twice a week and is never the same device and happens for no apparent reason.
our environment consist of
VMdesktop running on vsphere 5.5
Imprivata OneSign 5.1
We use the free Teradici console to setup our P25s
P25 Firmware is 4.8
Has anyone seen this happen to them or know what might be the cause ?22. April 2016 at 10:20 #42714
Can you connect to one of the client and check the logs?
Is there any message like “Out of memory” in there?
CG22. April 2016 at 18:18 #42720
The only logs I can get to are after the device has reset back to factory and not one prior to the this that would have any info of what caused the event to happen. no out of memory error in the logs.
I can check others logs when this happens again.
is there a way to save/view logs prior to when the device reset ?25. April 2016 at 8:33 #42724
There are logs in differnet places:
PCoIP Zero Client Log Files
1. Go to the PCoIP Zero Client IP address from a browser.
2. Log in, and then from the Diagnostics menu, choose Event logs.
3. Set the “event log filter mode” to verbose, click Apply, and then click
4. Copy-paste the logs from the window to a text file.
PCoIP Log Files in VMware View Location
The PCoIP server files along with agent files, debug files for VMware, etc. can be
found on your VM in the following folders depending upon the View Agent version:
• View 4.0: C:\WINDOWS\Temp
• View 4.0.1, 4.0.2, & 4.5 or newer (Win XP): C:\Documents and Settings\All
• View 4.0.1, 4.0.2, & 4.5 or newer (Vista): C:\Users\All Users\Application
• View 4.0.1, 4.0.2 (Win 7): C:\ProgramData\VMware\VDM\logs
• View 4.5 or newer (Win 7): C:\Users\All Users\VMware\VDM\logs
CG25. April 2016 at 19:51 #42728
I will check these on the next device that has this issue.
Thanks2. May 2016 at 18:03 #42770
Of all the tickets that have come in the last week I have only been able to get the logs from one P25.
I have found the following in the logs were the device name is reverted back to its default
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :*** RESET CAUSED BY: UI ***
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :Previous Bootloader Build ID: r4_7@16301, Version: 1.9.0
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :Previous Firmware Build ID: r4_8@17399, Version: 4.8.0
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :*** Power management post reset state: standalone ***
0d,00:00:00.00> LVL:1 RC: 0 USB :Registering EHCI HCD
0d,00:00:00.00> LVL:2 RC: 0 PRI :tera_pri_client_set_tag: Old or MAC format. ssig_tag is set
0d,00:00:00.00> LVL:2 RC: 0 PRI :(client_set_tag): Client Session ID: ‘ssig:00-80-64-E7-71-28’
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :Boot-up complete
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :Unique Identifier: 0A09211921061520EE9A008064E771285YIDOR04339
0d,00:00:00.00> LVL:3 RC: 0 MGMT_SYS :TOP-LEVEL INITIALIZATION: PASSED!
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :HDA is enabled
0d,00:00:00.00> LVL:2 RC: 0 MGMT_SYS :PCoIP device name: pcoip-portal-008064e77128
7. May 2016 at 13:02 #42780
- This reply was modified 2 years, 7 months ago by DangerBoy.
Are you using smartcards?
There is also a Teradici KB article: 21135 – Configuring the transport type in Bria Virtualized Edition may cause the zero client to reset.
CG9. May 2016 at 16:38 #42785
We do use a PcProx plus waveid with our Impravata SSO.
We do not use Bria Virtualized Edition.10. May 2016 at 11:26 #42788
From the 4.8 firmware release notes
13357 – During smart card authentication, the zero client may reset if the smart card reader is disconnected after entering the correct PIN
Maybe this is related to your issue.
CG29. July 2016 at 23:10 #43077
Well I’ve tested this theory and I am unable to replicate the issue by disconnecting the smart card reader.
I have also stood up a Management console 2.1 and upgraded a few devices to FW 5.1 and I had one occurrence of this issue on one of these devices.
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