I was hoping someone could give me a way to fix this or a workaround. So, we recently started using WMS. We’ve been able to register the devices and manage them. However there’s two things I haven’t been able to do.
1 – Can’t rename devices.
Every time you try to rename a device by sending the Change Hostname command it says sending command but nothing ever happens. Every other command works except for that one.
2 – Can’t reduce reconnect after disconnect time
So, the default reconnect after disconnect time is set to 20 seconds. I want to be able to reduce that but in the WMS I can’t find a setting to set that to something lower. Also, if there was a way to get the thin client to not disconnect after inactive time once on the logon screen that would be perfect.
I’ve looked everywhere but can’t find any answers, hoping you guys can help.
Device TypeThin Client (Wyse 5040 AIO)
OS VersionWyse ThinOS (8.3_012)
Any help would be greatly appreciated.
As a side note, I have spoken to Dell about not being able to rename the thin clients and all they say is “It might be a firmware issue, you should try upgrading”
However, we didn’t buy the support package so there’s no way for me to get the new firmware.
Just to confirm for others having this issue… I had this problem on a 5010 device (on premise Standard WMS). I installed each firmware version sequentially – renaming the device started working with version 8.4_009.