Jabra GN Network Headsets and WTOS

This topic contains 4 replies, has 3 voices, and was last updated by ConfGen ConfGen 6 months, 1 week ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #5887
    ConfGen
    ConfGen
    Keymaster
    • Total Post: 8712
    • Jedi Master
    • ★★★★★★★

    Hi,

    I have recently tested two Jabra headsets which both worked fine right out of the box with WTOS 6.5 code. I was able to simply attached the headsets, connect via ICA or RDP to my server and start Cisco IP Communicator to make my calls.
    Worked perfectly along with the Wyse TCX Suite 4 for Rich Sound bidirectional sound.

    Headsets:
    – Jabra GN2000 USB CIPC
    – Jabra BIZ2400 USB OC

    CG

    #18810

    grinens
    Member
    • Total Post: 1
    • Newbie

    usb image tools new versions download link..

    #18811
    ConfGen
    ConfGen
    Keymaster
    • Total Post: 8712
    • Jedi Master
    • ★★★★★★★

    Don’t understand your post. Please explain.

    CG

    #47612

    DellUser
    Participant
    • Total Post: 7
    • Newbie

    Hello @confgen, I also use Jabra Model HSC060, ENC060 and Plantronics “Clear HD Sound 628 USB Headsets. XenApp 7.5 and Wyse Dell TC3030 and TC3040 with Firmware 8.4_112. My problem is that this Headsets works form me and many users but I have some specific users (more or less 10) which complain the problem sound lost completely and ThinClient freeze and you can do nothing only reboot and/or factory resets helps to login again.

    Here you can see when I insert Headsets (1st example Plantronics and 2nd Jabra)

    15:25:08 VUSB: Local Device(0x047f,0xc012,0x01,0x01,0x00)
    15:25:08 USB: Found a new 12Mbps device “USB AUDIO” on port 1
    15:25:08 USB: Found a new 12Mbps device “usbhid” on port 1
    15:25:08 AUDIO: Change record device to Plantronics .Audio 628 USB
    15:25:09 AUDIO: Change playback device to Plantronics .Audio 628 USB
    15:28:03 AUDIO: Change playback device to HD Audio
    15:28:03 AUDIO: Change record device to HD Audio
    15:28:17 VUSB: Local Device(0x047f,0xc012,0x01,0x01,0x00)
    15:28:17 USB: Found a new 12Mbps device “USB AUDIO” on port 1
    15:28:17 USB: Found a new 12Mbps device “usbhid” on port 1
    15:28:17 AUDIO: Change record device to Plantronics .Audio 628 USB
    15:28:17 AUDIO: Change playback device to Plantronics .Audio 628 USB
    15:31:28 AUDIO: Change playback device to HD Audio
    15:31:28 AUDIO: Change record device to HD Audio
    15:31:36 VUSB: Local Device(0x0b0e,0x0312,0x01,0x01,0x00)
    15:31:36 USB: Found a new 12Mbps device “USB AUDIO” on port 1
    15:31:37 USB: Found a new 12Mbps device “usbhid” on port 1
    15:31:37 AUDIO: Change record device to Jabra EVOLVE 30 II
    15:31:37 AUDIO: Change playback device to Jabra EVOLVE 30 II

    Do you have any idea why it doesn’t work for all users? Why it freezes from time to time and only factory reset helps?

    Many thanks for your support and feedback.

    Regards DellUser

    #47671
    ConfGen
    ConfGen
    Keymaster
    • Total Post: 8712
    • Jedi Master
    • ★★★★★★★

    No idea, sorry.
    Check with Dell Support.

    CG

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.