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Technicalhelp and Freewysemonkeys FAQ (Frequently Asked Questions)



Category: Main -> Wyse Device Manager

Question
·  What does the error "FTP Synchronization failed" mean while installing?
·  The service "Rapport4" is missing after installation of WDM 4.4.1 and the console starts with error. Why?
·  How to I group clients in WDM / create my own views?
·  While installing WDM 4.7 I do get the error "Unable to initialize required libraries". How can I fix?
·  How can I reschedule WDM package on a regular base?
·  How to activate the License
·  How to recover a Dead Device Using Roll to Boot
·  How to reset the WDM Password
·  How to stop the WDM console from prompting to save on exit
·  How to fix the error “PXE-32 TFTP Open Time Out”
·  How to fix the problem “Unable to discover devices upon install”

Answer
·  What does the error "FTP Synchronization failed" mean while installing?

This error typically occurs when installing WDM on a Windows 2003 server that was installed with SP slipstream CD.
To fix it open the file %systemroot%system32driversetcservices and move the complete line
"ftp                21/tcp              #FTP. control"
at the end of the file. Save it and start the WDM install again.

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·  The service "Rapport4" is missing after installation of WDM 4.4.1 and the console starts with error. Why?

Check out the Download site for a hotfix to make some modifications to the MDAC stack.

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·  How to I group clients in WDM / create my own views?

There are different ways to do this.
- You can add them manually by right-clicking the Device Manager and select "New-Device"
- Search for clients per subnet or IP range (right-click on Device Manager-Find Devices)
- fully automatic distribution of WDM name/IP address via DHCP option tag 186.

The latter is the recommended way, of course. More info on using DHCP option tags can be found here. Although this info is about Wyse WTOS based units it is the same with all OS.
Older XPe based systems do not support DHCP option tags. Either upgrade to latest version of WDM (minimum 4.7 and XPe Hagent) or enter the WDM IP manually.

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·  While installing WDM 4.7 I do get the error "Unable to initialize required libraries". How can I fix?

There may be two causes for this issue:
- Verify that IIS and the FTP server is installed before installing Wyse Device Manager.
- Verify that the following DLL files exists in the C:WindowsSystem32 directory msjava.dll msvcr71.dll If these files are not installed, you can download them from our download page and copy them to the c:WindowsSystem32 directory.

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·  How can I reschedule WDM package on a regular base?

WDM does not offer this feature up to now but with a little help of a new SQL Stored Procedure this gets possible.
Implement this SQL Stored Procedure:

IF EXISTS (SELECT * FROM dbo.sysobjects WHERE id = object_id(N'[dbo].[sp_Recurring_Updates_MD]') AND OBJECTPROPERTY(id, N'IsProcedure') = 1)
DROP PROCEDURE [dbo].sp_Recurring_Updates_MD
GO

CREATE PROCEDURE [dbo].sp_Recurring_Updates_MD
@PackageName nvarchar(64)
AS
BEGIN
DECLARE @ClientID int
DECLARE @DeviceList CURSOR
DECLARE @PackageID int
DECLARE @Now smalldatetime

SET @Now = GETDATE()
SET @PackageID = (SELECT SoftwarePackageId
from SoftwarePackage
where UPPER([Name]) = UPPER(@PackageName))

SET @DeviceList =CURSOR FOR
SELECT ClientID
FROM [RapportDB].[dbo].[ClientNetwork]

OPEN @DeviceList
FETCH NEXT FROM @DeviceList INTO @ClientID
WHILE (@@FETCH_STATUS = 0)
BEGIN
exec sp_addupdcommand @Now,@ClientID,@PackageID,1,1,@Now,5,1,0,0,'',1
-- Select @ClientID, @PackageID, GETDATE()
FETCH NEXT FROM @DeviceList INTO @ClientID
END
CLOSE @DeviceList
DEALLOCATE @DeviceList
END
GO

-- Example exec sp_Recurring_Updates_MD Auto_Reboot

Use this SP with the following syntax:

exec sp_Recurring_Updates_MD Auto_Reboot

You can then use the sql agent (full sql server only) or something like task scheduler to call this SP at regular intervals.

Note this sample was written for all devices. If you want to select a specific group of devices, then you'd want to modify the @DeviceList SELECT statement.

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·  How to activate the License

Non-activated License Key. This key allows you to use WDM for 30 days thereafter. Evaluation
Keys allow 30 days of use before they expire (Evaluation Keys cannot be activated). If the key
expires (you did not activate it within the 30 days) , you will need to “Activate” the key before
you can continue using WDM.
During the installation of the Wyse Device Manager software, you were prompted for the Sale
Key that you obtained from your Wyse sales representative. WDM uses this Sale Key to create a
Non-activated License Key. This key allows you to use WDM for 30 days thereafter. Evaluation
Keys allow 30 days of use before they expire (Evaluation Keys cannot be activated). If the key
expires (you did not activate it within the 30 days) , you will need to “Activate” the key before
you can continue using WDM.
 
Use the following procedure to permanently activate your Non-activated License key.   
 
NOTE:  If your WDM Server does not have an internet connection, go to the following URL to
activate your WDM License: https://www.rapportlicensing.com/clientframe/rapport.aspx

 
To Activate Your Wyse Device Manager License 
 
1.  Expand Configuration Manager and select Licensing.

2. Right-click the row for your Non-activated License Key and select “Properties”.

3. Make note of your Sale Key and Non-activated Key numbers. 
 
NOTE: You can highlight and copy the Sale Key and Non-activated Key from the Key
information box. This allows you to paste the key numbers into the Wyse Device Manager online
Licensing form.

4. Double-click on the displayed link. A web browser session will be launched to the following
url:  https://www.rapportlicensing.com/clientframe/rapport.aspx.  
 
Complete the simple online form. You do not have to enter anything in the "Security Certificate" field.

5. After completing the form, click “Get Activation Code”.  You will receive an e-mail with
your Activation Code. 
 
6. Type (or copy and paste) the Activation Code in the Activation Code field of the 
Licensing Wizard dialog box and click Next.  The results pane will now show your license as an
Active Wyse Device Manager license.

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·  How to recover a Dead Device Using Roll to Boot

1.  Turn the thin client off 
2.  On Wyse Device Manager, select the “Device Manager” icon and verify that the device
you want to re-image is not on the list of discovered devices. If the device is on the list,
delete it.
3.  Click on the Blue Plus sign or go to the “Device Manager” icon on the left pane and
right-click to Add new device.
4.  Enter the required data in the “Add a Device” windows. 
 Name: Use an easy to identify name
 MAC Address: The MAC address of the device you
 want to re-image
 IP Address: Leave as-is 
 Media Size: The size of the flash memory installed on
 the thin client (in MB. i.e. 1Gb=1024, 2Gb=2048)
 Operating System: Select appropriate OS for the
 device you are imaging. i.e. S90 requires Windows XP
 Vendor: Wyse Thin Client
 Management Type: HTTP Agent
 Platform: Select as appropriate. i.e. A V30LE would
 be VX0LE Thin Client
 Subnet: Auto defined. Leave as-is.
 Imageable: Selected
5.  Go to Package Manager and select the image you want to send to the thin client. Click
and drag the image to the Device Manager icon and release the mouse button. On the
package distribution select the name of the newly created device and press “Next” twice
and then press “Finish”.
6.  Go to the “Update Manager” and select “Scheduled Packages”. Right-click on the
scheduled package for the device on step 5 and select “Roll to Boot”
7.  Go to the thin client. Turn it on and verify that the image is being sent to it. If it’s not, verify that
the first boot option on the thin client is set to LAN.

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·  How to reset the WDM Password

1.  From the WDM console> Package Manager > Scheduled Packages – delete any
scheduled packages 
2.  From the WDM console> Configuration Manager> Software Repository – right click on
Master and choose properties (right hand side of the box)
Make sure you have the following info:  Make sure you have the following info:
Location:    <should be the IP of your rapport server>
Relative Path:   /rapport 
User Name:    rapport 
Password:    r@p8p0r+  
Verification:  r@p8p0r+   
3.  From your Desktop – Right on My computer and select “Manage”.  Select Local User
and groups> Users and right-click rapport, then set the password
Password: r@p8p0r+  Password: r@p8p0r+
 
 
Verify the IIS Installation
 
Go to the Control Panel> Administrative Tools> IIS Manager and expand the local computer
and highlight “FTP sites”. Select and right-click on “Default FTP sites” and select
“properties”. Verify that the IP address is assigned to the IP address of the WDM (rapport)
box. (and not “all un-assigned”). 

Also, verify the HTTP Server Properties and change the “All Unassigned” to the IP address of
the server. 
 
Save all settings and try to push image again to the terminal.
 
Also verify in the Users and Groups that the user “Rapport” has the option “password never
expire” is checked

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·  How to stop the WDM console from prompting to save on exit

Every time the WDM console is closed, a prompt is displayed to save it. 
 
1.  Open the WDM console > close it and save it to have any new
changes stored in the msc file
2.  Navigate to C:Program filesWyseWDM 
3.  Change the file attribute of  “WyseDeviceManager.msc” to “Read
Only”

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·  How to fix the error “PXE-32 TFTP Open Time Out”

When attempting to pull an image from a thin client device which has been
prepped for imaging, the device sees that it has an imaging job waiting and
will PXE boot but then it just sits there and waits. It eventually times with a
PXE error indicating "PXE-32 TFTP Open Time out".  As for the pulled job
in WDM, it errors-out as well indicating that it didn't get a response from the
client.
Possible Causes :
1.  The Windows firewall is turned on.
2.  DEP is setup for other programs.

Solution: 
1.  Turn off your Windows firewall.
2.  Right click on “My Computer” and select “Properties”. In the System
Properties tab, select the “Advanced” tab and inside then click under
“Performance” the “Settings” button. In the Performance Options,
select the “Data Execution Prevention tab and verify that it’s
configures a shown.

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·  How to fix the problem “Unable to discover devices upon install”

Scenario:
  New install of Wyse Device Manager and when you start WDM, no devices are discovered.
Possible Causes :
  The Windows firewall may be enabled.
Solution:
  Go to the Control Panel, and turn off the Windows Firewall.

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